Heidi Morrissey joined Kitchen Tune-Up in May of 2003 at the urging of her father and Kitchen Tune-Up founder, Dave Haglund. Prior to joining Kitchen Tune-Up, Heidi worked as an elementary school teacher and ran her own home-based business for 11 years when her dad convinced her that her skills could be best used for the family business.
Heidi joined Kitchen Tune-Up and worked in different areas, finally finding a home in marketing and sales, where she felt she could make dramatic transformations.
In her second year at Kitchen Tune-Up, she helped coordinate and activate the National Advertising Fund. During her third year, she helped the company undergo a full rebranding (the first in 18 years). Heidi has grown the sales and marketing departments, allowing her to get out of the day-to-day tasks and concentrate on growing and strengthening the Kitchen Tune-Up system.
After working with the Home Office for more than a decade, Heidi interacts constantly with each individual franchise partner, all of whom she knows by name. Heidi is passionate about bringing an outstanding level of assistance and guidance to each franchisee, helping to guide Kitchen Tune-Up’s reputation for regarding franchisees as “part of the family.” When she’s not working, Heidi is a Pilates teacher and certified MELT instructor. She enjoys biking with her husband, three daughters and their rescue dogs, and loves to cook and scrapbook. Her favorite type of cabinet is maple and she appreciates the simplicity of a slab door.
SR. VICE PRESIDENT OF OPERATIONS
Jeff Dorn joined Kitchen Tune-Up in May of 1997. Since that time, he has led operations for both the franchise system and the Home Office, specializing in the areas of contract compliance and administration, as well as vendor oversight.
Jeff brings 17 years of prior experience in senior management positions with Presentation Health System, a large health care system serving Minnesota, North Dakota and South Dakota. In his day-to-day work at Kitchen Tune-Up, Jeff works closely with the Home Office team and franchise owners to implement online tools and pricing programs, as well as program development for new systems and software and franchisee training.
Outside of work, Jeff considers himself a “pizza connoisseur” and is always trying new recipes for grilled pizza. He’s an avid golfer, fisher, and hunter. Jeff and his wife enjoy spending as much time as possible with their three grandchildren. His favorite cabinets are cherry, and his favorite door style is shaker.
FRANCHISE DEVELOPMENT COACH
Chris Tye has been with the Kitchen Tune-Up family since 2013. Her prior work experience includes television news production and advertising account management. She’s also worked as a health unit coordinator for a busy hospital emergency room, and balanced that with teaching yoga and Pilates fitness classes.
Today, Chris is the first point of contact for those considering Kitchen Tune-Up franchise ownership. She enjoys getting to know each candidate and guiding them through the process to becoming new business owners. Her favorite franchise candidates are those who are positive, motivated, and already a “Tunie” at heart.
Chris keeps things zen by practicing yoga, hiking, and running. Her favorite hobby is photography and her favorite subjects are food and nature.
DIRECTOR OF FRANCHISING
Craig has been with our Home Office team for over 14 years. He previously spent time in the private student loan and banking industries. Craig works with potential franchisees and guides them through the franchise validation process. He enjoys helping out each new owner and is passionate about helping our franchise system grow so that more homeowners across the nation have access to our 1-5 day kitchen updates.
Outside of work Craig enjoys volunteering in and around the Aberdeen community, along with cheering on the Minnesota Twins and Vikings. He and his wife also enjoy watching their daughter play high school volleyball and basketball. Craig is also an avid pheasant hunter and enjoys all that the great plains of South Dakota have to offer. His favorite Kitchen Tune-Up service is our original 1 Day Tune-Up because it’s so fun to help franchisees bring wood care to new markets.
Stacie Wilkinson joined the Home Office team in 1996, and has led our accounting team for over twenty years. In addition to managing the daily operations of our accounting department, she trains all aspects of the Kitchen Tune-Up quoting program and sales and marketing reporting. Stacie was pivotal in the development and maintenance of our proprietary quoting program that our franchisees use to give accurate quotes on the spot.
In her free time she enjoys biking, working with youth programs and spending time with her family. Her favorite door style is anything in hickory wood.
Sarah Eisenbeisz joined the Kitchen Tune-Up Home Office in 2008 following several years working at a background screening company. Her passion is helping franchise owners develop and implement their strategic marketing plans to better grow their businesses.
At Kitchen Tune-Up, Sarah focuses on lead generation, brand management, lead tracking, marketing ROI, social media strategy and content creation for the website, blog, social media pages and newsletters. She also coordinates the appearance and distribution of Kitchen Tune-Up’s print and electronic materials.
Around the office and outside of work, Sarah is known for her enthusiasm and outgoing personality. She enjoys baking and loves to hunt for treasures at antique shops and flea markets. Her favorite cabinet door style is a timeless white shaker. She is currently rehabbing a 1960s home with her husband.
DIRECTOR OF INFORMATION TECHNOLOGY
Jill joined our team in 2010 while completing her master’s degree. Before joining Kitchen Tune-Up she worked as a Graduate Assistant in the E-Learning Department at Northern State University, and as an intern for Gingrich Communication.
Jill oversees the information technology strategy for Kitchen Tune-Up and maintains both of our websites, kitchentuneup.com and ktufranchise.com. In addition to system upgrades and support, she oversees the maintenance of email servers and is the administrator of the Home Office network. She continually researches and assess new computing and information technologies to determine potential value for the national franchise system.
Jill enjoys being active and can often be found playing a pick-up game of basketball or volleyball. She loves to travel and has visited 10 different countries with many more on her list.
DIRECTOR OF OPERATIONS
Jessica Ruenz joined the Kitchen Tune-Up Home Office in 2011 following several years as a Business Development Manager for a partner of Microsoft. She enjoys her day-to-day interaction with the franchise owners all over the country.
At Kitchen Tune-Up, Jessica’s main focus is developing and nurturing relationships with Kitchen Tune-Up’s franchise owners and extensive supplier network. She’s a key player on the supplier team in bringing new suppliers into the product fold and launching them with the franchise owners. Jessica helped launch the Kitchen Tune-Up operating system in 2018 and continues to work with the franchise owners to develop out more features and train them on how to use the platform effectively.
In addition, Jessica spends a lot of time coaching owners, both new and seasoned, on their goals, assessing pain points and overcoming them, and collaborating with them to create new programs and systems to benefit the entire system.
Outside of work, Jessica loves the great outdoors. She enjoys camping in the summer with her husband and daughter. She also relished in cooking, gardening, and watching sporting events. Her and her husband are currently rehabbing their 1970s home and enjoys watching the project ideas come to life.
DIRECTOR OF INSTALLATION & WOOD CARE
Eric Glodrey joined the Home Office in 2013 following 12 years in the home improvement business. In those years, he gathered a great deal of knowledge on painting and finishing products and processes, kitchen cabinet design, doors, and window product and installations to name a few.
Eric’s primary focus is on franchise support, speaking daily with franchises about installations, ordering, project management, and quoting projects. He also develops new training material for new and existing franchises, researches and development of new tools, products, services, and processes for installations.
Outside of work he enjoys spending time with his wife and two children. He enjoys hunting, golf, going to high school and college basketball games, and watching the Minnesota Vikings.
TRAINING COORDINATOR & SUPPLIER RELATIONS
Amanda Twete joined the Home Office team in 2019 after spending 12 years in the print and mail industry. Her time in this industry taught her to appreciate a role where no two days are ever the same and to be ready to roll with change.
As the Training Coordinator, Amanda works with our newest Tunies to guide them through the process of setting up their business and putting the pieces into place to launch as soon as they return from Training School. She loves getting to know Tunies before they even attend training and continuing that relationship through mentoring and coaching while they see their efforts come together and their business take off.
Amanda also spends a great deal of time working with existing supplies to provide ongoing training and support and roll out new products based on industry trends. She also dedicates time to researching new suppliers to compliment our existing network and expand our offerings.
Outside of work Amanda holds the title of Chaos Coordinator of her 3 children and husband. They enjoy camping, motorcycles, and anything else that takes them outdoors.
Patrick joined Kitchen Tune-Up in September 2019. Prior to working at Kitchen Tune-Up, he worked in the banking and finance industry in Customer Service and Collections for almost 20 years. During the first few years he was collecting on student loans and then held several management roles during his time with the company.
At Kitchen Tune-Up, Patrick’s main focus is collecting and analyzing data that is received from franchisees and then providing recommendations to reduce costs and improve financial performance based on the information collected.
Outside of work, he enjoys spending time with his fiancee and their 5 children. He enjoys cooking for everyone and traveling the Midwest during hockey season. During the warms months in South Dakota he enjoys being outdoors. Some of his hobbies include fishing, golfing, hunting and putting in a daily 5-mile run.
Morgan joined the Home Office in early 2019 after spending two years as a Director of a tutoring center franchise in the Chicago suburbs and a year working for an Iowa college.
As the Executive Assistant, Morgan supports upper management with a focus in Franchise Development. She enjoys that no two days are alike and that she has a supporting role in many different departments.
Outside of work Morgan’s time is focused around sports: supporting her husband’s college football team, watching her favorite teams and attending sporting events. She also enjoys cooking and traveling as much as possible.