Marty Ceranec, long-time Kitchen Tune-Up franchise owner kindly contributes to our national newsletter and blog. He calls these an “Interview with a Tunie, By a Tunie.”
This interview features Brad Fiechtner, Kitchen Tune-Up franchise owner located in Aberdeen, SD.
Brad Fiechtner has been in our system for 4 ½ years. I never really got a chance to speak with Brad a whole lot until the last reunion in Las Vegas. He is a really nice and interesting guy!
Q. Living in Aberdeen where the Home Office is located, how long had you known about Kitchen Tune-Up and what prompted you to make the plunge and purchase a franchise?
A. I actually knew very little about it. (There were occasional ads in the paper.) I met Heidi, Jeff and Dave through church activities, and one day Heidi asked me if I knew anyone who might be interested in picking up the Aberdeen area. Well, after thinking about, I thought—yeah, me!
Q. What were you doing at the time?
A. I have an engineering degree from North Dakota State, and I was in manufacturing for an Aberdeen based U.S. Defense firm. They were starting to outsource more and more out of the country and then Heidi entered my life. And here I am!
Q. We know Aberdeen is a great place to visit, but you are there full time!
A. I grew up in North Dakota, lived in California for 12 years, and then moved back to South Dakota in 1997. I have a lot of family here. I’m a plains boy at heart.
Q. You won the National Customer Service of the Year Award for 2014. Congrats! A lot of your customers returned the comment cards. Do you have any secrets or are your fellow Aberdonians stuffing the ballot boxes?
A. When I finish the job, I ask my customers, “Have we done everything we said we would and maybe even more?” Then I mail a personal handwritten thank you with a business card and the comment cards inside. Nothing more fancy than that.
Q. You seem to be very tech savvy. Do you advertise much on social media?
A. Being an engineer, I’m very interested in technology and new products. I actually own a couple of patents. But I do very little on the social sites. Thank goodness for the Home Office!
Q. Are you active in your Chamber or other networking groups?
A. I belong to the Chamber and give advice to local people starting up their own businesses. One that I’m very proud of is helping a woman start a bakery out of her house. She’s had it now for 1 ½ years (and I got free cake and cookies).
Q. What do you enjoy most about Kitchen Tune-Up?
A. I get the biggest kick from my positive customer’s responses. I love that feeling of satisfaction for a job well done. I also enjoy my fellow owners. They are never afraid to open up their hearts, and even though we are all out here on our own, I know they’re always there for me.
Q. We know The Storybook Land Park is in Aberdeen. Who’s your favorite storybook character?
A. I haven’t been there in quite a while now that my boys are older; however, maybe Doc from the Snow White tale. He’s the leader, he’s always happy and works his butt off!